Technology In Harmony with Nature and Society

Technology In Harmony with Nature and Society

 Juris Workflow Solutions

Solving your paperwork, automating your processes.

Juris is a family of workflow software for different industries. Some of the industries we provide workflow solutions for include:

• Juris Customer Relationship Management
  
  Juris CRM is a flexible web-based software that enables your service staff deal with each customer more effectively. Customers and leads can be tracked by the different contact points. Each customer incident is logged into our customer repository, enabling you to better service the customer.
  
  Juris CRM comes with a content management system that will allow you to manage the presentation of the information and create your own user-experience.
  
  Our CRM also has a knowledgebase where you can store and share information about your products, services and better support your customer.
  
  
• Juris CRM Call Centre Integration
  
  Juris CRM has CTI connectivity built-in, allowing you to receive calls from multiple channels, including voice, fax, email, SMS, and IVR. Ingoing and outgoing channels are supported. Agent scripting is supported.
  
  
• Juris Litigation
  
  For the legal industry Juris has extensive support for litigation workflow, including General Case Management, Credit Card litigation, Conveyancing, Hire Purchase, and Foreclosure.
  
  
• Juris Debt Collection and Credit Risk Management
  
  Juris Collections is a system for managing a company's collection process. Juris Collections has been used widely for debt collection and for connecting clients to their agents/suppliers. With Juris, work processes between various parties can be defined and monitored by the system.
  
  Juris provides tools or building blocks for developing, automating and improving your collection processes. Customers with huge volumes of collection data will find that Juris can help them manage their work more efficiently by streamlining and automating major processes.
  

Juris Technology

Juris has extensive integration with workflow systems, databases, computer telephony, knowledgebases, and other data sources.

At the same time, Juris is easy to customize and integrate because it provides a graphical user interface where you can define the relationships in your data using the concepts of domains, subdomains and workareas.

Domains are specific workflows or groups of related tasks that should be done in one screen.

Subdomains are sections of a domain. This allows us to break up a large domain into multiple user-specific tasks if necessary.

Workareas are groups of related data tables. We allow you to build data relationships directly within the Juris designer. In the diagram below, you can see the workarea configuration with multiple tables showing the relationships between customer, the card facilities, and statements.

Juris promotes developer productivity because a large part of the configuration is done through user interface screens with minimal programming.

The Juris system also provides a workflow designer where you can define messages, alerts, notifications and design in a flow chart, as shown below:

Juris is built on the Lens Server technology, which is a proven technology in use in many countries including Malaysia, USA, UK, Canada, Spain, Denmark, France, Germany, Switzerland, Denmark, Japan, Hong Kong, India, and Singapore.

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